Do not stay at Comfort Suites - unauthorized charges, and horrible staff
Guys,
I need to tell you what ended a perfect 4 day stay at the Comfort Suites in Sandusky while visiting CP - you will want to avoid this place.
On night # 3 a knock at the door at 9:15 PM brought a hotel staff person asking if we were smoking in our room and making noise. The answer was a clear "no" and thought to be forgotten about. When we checked out we were hit with a $150. fee for smoking and we never did!
We were told to see the night manager to discuss this - in 10 hours when she was back on duty. We could not wait due to the 8 hour journey back home to NJ. We found out that it was indeed the manager who knocked on our door who never offered us a job title or explanation of any kind.
My husband and I are both in our 50's, way past the making noise in the room thing, and our 21 year old son is asthmatic who was visiting the park with us. A definite clear cut of unjust accusations. There were no cigarette butts in our room and no smell (other than the smell of urine on the carpet) of smoke - at any time.
I was promised a call back from the hotel - to no avail. I called the choice hotel client care, also to no avail because each hotel is privately owned. I have filed a complaint with the BBB, contacted the Ohio Attorney General and stopped payment on my card as it is not merritted.
I would not usually take such action but we were treated like common criminals for absolutely no reason.
The room was quite undesirable but we did not complain as the adjoining room our son was in - was adequate for him.
The couch and near the bed had bottlecaps and candy wrappers
The room smelled like urine, even after half a can of Lysol
The toilet tissue had to be asked for each day
The towel had holes in nearly each one of them (only 3 in room)
The pillows were of different thickness and smelled like gasoline
The air conditioner spewed warm air with a chemical smell
Again, our son's adjoining room was fine and we were barely in the room anyway - so we did not complain. Had I known the outcome of this trip, I would have taken out an ad in the Ohio newspaper - but did not.
I have yet to resolve this undue and unautorized charge on my Visa card and would gladly "let it go" with a prompt refund, however the way my family was treated and spoken to - I will require more than just an apology. I need to make sure this does not happen to another poor unsuspecting family from a small town in New Jersey like us, where people would never dream of doing this to paying patrons. All we wanted to do was have our first vacation in 3 years and our first trip to CP.
Try ANY other hotel in the area - there are plenty of them. I know we all hate the smell of smoke, but you may be better off staying clear of "non smoking hotels" - as it appears they trump up fake charges when their hotel is not fully booked or when they need more money from guests.